All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you to either
1. keep the credit at your account;
2. change to other item;
3. or refund you the total amount of your order.
4. All the items under Point Card and game direct top up are not returnable or exchangeable upon purchase.
You are required to contact our customer support team through Live Chat System in our website, Wechat, Whatsapp, Line, Viber, Facebook, Phone Call or SMS once your order is placed in order to claim your item.
Items like game currency and game item will be deliver inside the specific game. Our customer support team will provide clear instruction to you on game currency and game item delivery location.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 1 business day of the date of your order. Business day mean everyday, 8:00 AM to 2:00 AM (Malaysia Time).
Date and time of delivery may vary due to delivery location and the items ordered.